Thursday 24 September 2020, 21:18 GMT

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Trading Standards and Trevor Stansfield Interviews

Eat My Lunch - Friday 22nd August
Out of the frying pan and into the fire is the phrase, I think!  My first "daytime" show in 6 months saw me thrown in at the deep end with 2 guests...  My booked guest was Richard Knight from Essex Trading Standards.  We spoke about consumer rights, taking things back to the shop for a refund, holiday and music festival tickets - plus how Trading Standards keep the Essex businesses on their toes by carrying-out random spot checks and test purchases.


Download/listen to Richard Knight from Essex Trading Standards here

Several useful names and numbers were mentioned during the show, these were:

Consumer Direct : 08454 04 05 06 is a general consumer advice line.  This is a government-backed advice service that can help you with matters like faulty goods and purchases made over the internet.

Financial Ombudsman Service (FoS) : 0845 080 1800  They deal with the following: banking, insurance, mortgages, pensions, savings, credit/store cards and stocks/shares and bonds.  Typically, if you reach a deadlock with a company regarding a complaint, they will issue a "final response" - this then allows you to refer the matter to the FoS.

Mailing Preference Service (MPS) : 0845 703 4599  The MPS allows you to opt out of un-wanted (direct) mailings from UK-based companies.  It will not have any effect on companies based outside the UK, un-addressed mail or mail addressed to "the occupier".  There is also a Telephone Preference Service (TPS) at

Then, just after midday - Trevor Stansfield surprised us by popping into the studio for a chat.  He is President of the Billericay Rotary Club, Town Councillor, Founder Member of Billericay Town Council, Chairman of the Town Council and Vice Chair of Billericay Residents Association and by all accounts is quite a busy man!  He came in to talk about the Dragon Boat Race taking place at Lake Meadows, Billericay on Sunday 7th September.  The race features 17 teams (over 100 people in all) rowing dragon boats and providing some entertainment for the whole family.

The event is free and open to all ages - Sunday 7th September, Lake Meadows Billericay...

Download/listen to Trevor Stansfield's interview here


Alex is back on Monday!

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